Payments in this preview are in test mode — use card 4242 4242 4242 4242.
Gem BugGem BugAustralian Sapphires

Studio

Refund & Returns Policy

I want you to feel completely confident and happy with your gemstone purchase. Every piece is carefully selected and presented with the intention that it will be treasured. If, however, your gemstone is not quite right for you, I am happy to accept returns in accordance with the conditions outlined below.

Returns

Returns are accepted on all gemstones purchased through this website, provided that:

  • I am notified of your intention to return the gemstone within 48 hours of receiving your order.
  • The gemstone is returned in the same condition in which it was delivered, including its original packaging and box.
  • The gemstone must be unworked, unused and undamaged, and must not show any signs of alteration, wear or handling beyond reasonable inspection.
  • The customer is responsible for the cost of return postage.
  • Any processing or transaction fees charged by the original payment provider (including Credit Card, PayPal, Afterpay or Zip Pay) may be deducted from the refund where applicable.

How to return your gemstone

If your purchase meets the above requirements, please email gembuggemstones@outlook.com within 72 hours of receiving your order.

Please include:

  • Your order number and relevant order details
  • The gemstone you wish to return
  • The reason for your return

I strongly recommend using a tracked and insured shipping service when returning your gemstone. Gem Bug cannot be held responsible for items that are lost or damaged while being returned, and a refund cannot be processed until the returned item has been safely received.

Refunds

  • Once your gemstone has been received, it will be carefully inspected to ensure it meets the return conditions outlined above.
  • If the return is approved, your refund will be issued to the original payment method used at checkout.
  • Please allow up to 10 business days for your refund to be processed and for the funds to appear in your account, depending on your payment provider.
  • Original shipping charges are non-refundable.
  • If a returned gemstone does not meet the conditions of this policy, I will contact you to discuss the next steps.

Thank you for understanding and for taking care of your gemstone while it is in your possession. I truly appreciate your support of Gem Bug.